VOICES – Stoke On Trent

Read publications and reports from this partnership


Local authority boundaries of Stoke-on-Trent.

Project Organisations

  • Lead Partner: Brighter Futures
  • Expert Citizen C.I.C.
  • Healthwatch Stoke
  • Stoke-on-Trent City Council
  • North Staffordshire YMCA
  • Staffordshire Police
  • North Staffordshire MIND
  • ARCH
  • Citizens Advice Staffordshire North and Stoke-on-Trent (SNSCAB)
  • Saltbox
  • Stoke-on-Trent Citizens Advice Bureau
  • Aspire Housing Association

Key Contact

Andrew Meakin



01782 450760


What the project does

  • Service co-ordination: for people experiencing multiple disadvantage.
  • Supporting a community of interest for people with lived experience: Expert Citizens CIC, which influences local and national systems.
  • People with lived experience take the lead in evaluating services: VOICES and Expert Citizens have co-created a set of quality standards for services working with people experiencing multiple disadvantage. Services are evaluated by Expert Citizens who make recommendations for continuous improvement.
  • Peer mentoring: and other volunteering opportunities.
  • Housing First: VOICES successfully piloted Housing First within the frontline team. As a result, the city council included the approach in its homelessness strategy. Housing First is now being delivered by a partnership of local organisations funded via VOICES.
  • A comprehensive learning programme for professionals: VOICES and Expert Citizens are offering a comprehensive programme of professional development for people and organisations working with people experiencing multiple disadvantage, informed by lived experience.
  • A systems change prospectus: for partner organisations to resource learning and implementation of systems change priorities.