Organisations are simply collections of people who are working, to a lesser or greater extent, toward a common set of goals. While organisational policies often clearly define the actions to take in common situations, sometimes the context is exceptional requiring staff and managers to apply their judgement. The aim is to achieve something consistent with the spirit of the policies leading to defensible decision that achieves the outcomes understood to be consistent with the aims of the organisation.
We are, however, also creatures of habit.
Using precedent is a way we navigate though complexity to manage the personal and professional risks associated with using judgement. These socially circumscribed understandings then often become unwritten additions to the system for exceptions handling. Part of the culture. A part of […]