Diane Elizabeth Smith MBE is the Head of Programme at Fulfilling Lives Lambeth, Southwark and Lewisham. In this blog Diane reflects on how COVID-19 has given us all permission to think differently.

Adjusting our processes to operate during a pandemic has been a challenge, but it has also presented us with a unique opportunity to apply Systems Thinking to make a better society for all.

As an organisation, we acknowledge that our current system doesn’t work for everyone – particularly people who experience greater levels of disadvantage – and our ambition is to make services easier to access by working alongside people who need, deliver, evaluate, commission and govern these services.

So, while we have a responsibility to respond and react to the pandemic and the pressures […]