Organisations are simply collections of people who are working, to a lesser or greater extent, toward a common set of goals.  While organisational policies often clearly define the actions to take in common situations, sometimes the context is exceptional requiring staff and managers to apply their judgement.  The aim is to achieve something consistent with the spirit of the policies leading to defensible decision that achieves the outcomes understood to be consistent with the aims of the organisation.

We are, however, also creatures of habit.

Using precedent is a way we navigate though complexity to manage the personal and professional risks associated with using judgement.  These socially circumscribed understandings then often become unwritten additions to the system for exceptions handling. Part of the culture. A part of […]

Gary Morris, programme manager of Waves of Hope reflects on what they have learned about delivery and transition as the programme comes to an end this December. 

It was a cold winter morning when the email from National Lottery Community Fund came through agreeing a six month continuation period for the Liverpool Fulfilling lives programme “Waves of Hope”. The agreement meant two things, firstly more time to plan for the transition of over 100 service users out of the programme and secondly to give more time to the Core Strategy Group to prepare to deliver the learning and legacy outcomes to the wider multiple disadvantage sector. During that time a lot has been achieved: the almost 100 per cent delivery of the transition plan which enables […]

Dr Ray Middleton is the Workforce Development Lead for the National Lottery Community Fund’s Fulfilling Lives programme in Newcastle and Gateshead (FLNG). With a special interest in trauma-informed care, Ray is piloting a programme to develop Psychologically Informed Environments (PIE) in frontline services combining an innovative ‘Open Dialogue’ approach to mental health with PIE using the ‘Ladder4Life’ framework he developed.

A Psychologically Informed Environment (PIE) is a space which considers ‘the psychological make up – the thinking, emotions, personalities and past experience – of its participants in the way that it operates’ (Johnson et al., 2012).

As described in my last blog at FLNG we have long been enthusiastic promoters of PIE and have used our experience to develop and deliver a PIE training programme that supports other local […]

Dr Ray Middleton is the Workforce Development Lead for the National Lottery Community Fund’s Fulfilling Lives programme in Newcastle and Gateshead (FLNG). With a special interest in trauma-informed care, Ray is piloting a programme to develop Psychologically Informed Environments (PIE) in frontline services combining an innovative ‘Open Dialogue’ approach to mental health with PIE using the ‘Ladder4Life’ framework he developed.

A Psychologically Informed Environment (PIE) is a space which considers ‘the psychological make up – the thinking, emotions, personalities and past experience – of its participants in the way that it operates’ (Johnson et al., 2012).

FLNG have been enthusiastic promoters of PIE since our programme began in 2014.  Evidence from our initial PIE pilots in 2016 (described in this report) highlighted the need for good […]