In some cases there is support being allocated to individuals but they are not engaging – Therefore they have the opportunity to access the support which is there but have not been attending appointments – Does this also count as ‘accessing support’?

No – an individual is only deemed to have accessed support if they have engaged in the service offered. We are seeking to evaluate the impact of various types of support on outcomes for service-users so in this context it is not relevant if they declined the opportunity.