By Ian Treasure|2021-09-02T12:45:05+00:00September 2nd, 2021|Categories: Blog|Tags: coproduction, systems change, systems thinking|
Ian Treasure is the Programme Lead at Blackpool Fulfilling Lives. In this blog he reflects on the work of the programme over the last 7 years and how the system has, and still is, changing.
Blackpool is famous for illusions. Similar to the visual and kinaesthetic feast of Ripley’s Believe It Or Not, System Change relies on redesigning those first few seconds, the moment of truth, when a customer comes into contact with a service. ‘System Change’ is the latest Baader-Meinhof frequency illusion, seldom heard but now thankfully ubiquitous. In order for system change to occur, it’s a back office job. That customer shouldn’t be troubled by how it is a good experience, just be happy that they are being treated well, regardless of […]
By Beth Collinson|2020-10-26T10:52:51+00:00October 26th, 2020|Categories: Blog|Tags: coproduction|
Last month the National Lottery Community Fund hosted a virtual breakfast to discuss all things co-production. Hosted by Laura Furness, Head of Funding at the National Lottery Community Fund, the panel consisted of Winston Allamby (Community Partner, Fulfilling Lives Lambeth, Southwark and Lewisham), Helen Phoenix (Head of Customer Collaboration, South Yorkshire Housing Association) and myself (Learning and Impact Associate, Fulfilling Lives). This blog is intended to shed light on some of the key messages and discusses co-production using the analogy of baking a cake: a theme which came up during the session.
So what do we mean by co-production? In A Meeting of Minds, a report published by The National Lottery Community Fund last year, co-production is defined as “creating, delivering, […]