systems thinking – Fulfilling Lives

Turning the tide in Blackpool

Ian Treasure is the Programme Lead at Blackpool Fulfilling Lives. In this blog he reflects on the work of the programme over the last 7 years and how the system has, and still is, changing.

Blackpool is famous for illusions. Similar to the visual and kinaesthetic feast of Ripley’s Believe It Or Not, System Change relies on redesigning those first few seconds, the moment of truth, when a customer comes into contact with a service. ‘System Change’ is the latest Baader-Meinhof frequency illusion, seldom heard but now thankfully ubiquitous. In order for system change to occur, it’s a back office job. That customer shouldn’t be troubled by how it is a good experience, just be happy that they are being treated well, regardless of […]

COVID-19 has given us all permission to think differently

By Diane Smith|2021-02-15T14:19:22+00:00February 15th, 2021|Categories: Blog|Tags: COVID19, systems change, systems thinking|

Diane Elizabeth Smith MBE is the Head of Programme at Fulfilling Lives Lambeth, Southwark and Lewisham. In this blog Diane reflects on how COVID-19 has given us all permission to think differently.

Adjusting our processes to operate during a pandemic has been a challenge, but it has also presented us with a unique opportunity to apply Systems Thinking to make a better society for all.

As an organisation, we acknowledge that our current system doesn’t work for everyone – particularly people who experience greater levels of disadvantage – and our ambition is to make services easier to access by working alongside people who need, deliver, evaluate, commission and govern these services.

So, while we have a responsibility to respond and react to the pandemic and the pressures […]